Refund Policy

Our Commitment to You

WorthyStream TV is dedicated to providing a top-notch IPTV subscription service. This policy clarifies the instances that may warrant a refund, ensuring clarity and fairness for every one of our customers.

Refund Eligibility

You might be entitled to a total or partial refund based on these conditions:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To seek a refund, please follow these directions:

Connect with our support team through Contact page.
Utilize the subject: 'Refund Request'.
Remember to submit your full name, the email associated with your subscription, and your request's purpose.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am sending this message to seek a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Clearly state your reason, like technical difficulties, duplicate payments, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Analysis undertaken by support team
Same day after approval The refund is now initiated and will go to your original method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days The funds depend on card issuer rules.

You will get an email notification at every stage. Response durations might increase on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be allowed for the following reasons:

You're dissatisfied with the provided channel list or content.
Your internet service is too slow or inconsistent for streaming.
You have contravened our Terms of Service (e.g., account sharing).
You are dealing with geo-blocking restrictions in your area that we cannot manage.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Once your refund is approved, processing occurs within three business days, although it may take five to ten business days for the funds to be reflected in your account, depending on your bank or payment provider. For updates, please contact support.

In most cases, refunds for change of mind are not issued after the first 7 days. We suggest that you take a close look at our features and ask any questions prior to subscribing. For full details, visit our Refund Policy or reach support.

Our subscriptions will renew automatically. If you happen to forget to cancel before the renewal date, please get in touch with contact us promptly. Refunds for renewals are determined individually. Find out more in our Terms.